Terms of Service

PastelKoala © all rights are reserved.

PastelKoala has the right to deny commission, trade, and request inquiries, without explanation.

PastelKoala has the right to display the artwork she creates wherever she chooses.

PastelKoala has the right to reprint and sell the artwork she creates on commercial merchandise. See Use of Artwork for further details.

PastelKoala reserves the right to ask for age confirming proof for any 18+ commissions, if failed to provide she has the right to deny the commission/trade/request inquiry.

PastelKoala retains full rights to revise these Terms of Service without notice to you, and it is your job to review them before requesting or inquiring about services.

By committing to a commission, you are agreeing to the terms outlined.

In this document you will find:

1. Art Expectations & What is Acceptable

2. What PastelKoala Will Not Do & What isn’t Acceptable

3. Payment

4. Communication and Edits

5. Use of Artwork

6. Persona & Fursona Use

1. Art Expectations & What is Acceptable:

• Prefers feminine/thin/chubby/thick and anything in between body types.
• All sketches come with flat colours.
• There is no extra charge for NSFW.
• Humans/humanoids/kemonos.
• Anthros.
• Some fetishes – enquire if unsure, please see the section on what she won’t do before asking as there are already things listed.
• Canon characters.
• Canon x OC(s).
• Canon x Canon.
• OC(s) x OC(s).

2. What PastelKoala Will Not Do & What isn’t Acceptable:

• Her OC(s) x Your OC(s) – Strictly PastelKoala's decision, as there are certain things and situations that she will not draw her OC(s) in. You are welcome to ask, but beware ultimately it is up to her. She holds no responsibility for the deny of your request.
• Strictly no pairing with either of her sona’s (Persona: Aya – Fursona(s): Ziera / Atarah) – This is a non-negotiable unless you are a close friend/long-term client!
• Fetishes:

- No scat

- Racism/controversial or political topics

- NSFW of minors (minors = under 18 years old)

- Any depiction of abuse or abusive topics

- ABDL (diapers, etc)

- Hyper body parts or features

- Strictly no fetishes related to pregnancy or weight
• No self-harming, gore, depiction of trauma or mental illnesses in a depreciate/insulting/joking manner.

• PastelKoala reserves the right to deny any inquiries without explanation.

[Additional things over time may/will be added without notice. If you do not see something listed here that you are curious about - please ask her!]

3. Payment:

• Currency is in AUD [Australian Dollar]
• Via invoice

• Invoices must be paid within 48 hours of being received, unless otherwise discussed with Pastel. Failure to pay will result in a cancelled invoice.

Please note that repeat occurrences of cancelled invoices may incur a fee on future invoices.
• Payment is upfront – Work will not be started until the invoice is paid.
• No refund on completed sketch commissions.
• 50% refund if Pastel has done work to the sketch or line work.
• No refund for completed work.
• There may be increases in prices due to complexity, backgrounds, text, other extras or some fetishes.

• Pastel does not have to explain price increases, as prices on display are a base estimate
• For multiple commissions she may apply a discount, this is at Pastel's discretion.
• A payment plan may be discussed if required, work towards commissions will be done as per agreed plan.

Pastel is in no way obligated to offer a payment plan.

4. Communication and Edits:

• PastelKoala will send you the initial sketch and all communications via Discord or agreed e-mail.

• PastelKoala's Trello is updated regularly, please check here first if you are wanting to know where your commission is currently at.
• 5 edits are allowed during the sketch phase, a $1.50 AUD fee is applied for extra edits.
• You are welcome to ask for extra WIPs.
• All corrections must be done in the sketch phase, unless its colour related.

• Minor corrections allowed during line-art stage.

• No major edits or changes for completed art - fees may apply.

• Upon completion, you will receive high resolution .png via agreed e-mail or Discord, client will also receive a lower resolution, watermarked variant for use of sharing.

• The completed image will contain PastelKoala's signature. Unless you have purchased the copyrights to the image, you are not to remove this mark.

5. Use of Artwork:

• Clients that receive the artwork are allowed to upload the watermarked version of art.

• Artwork must always keep PastelKoala's original watermark and signature.

• Clients may use the image commissioned for personal use only. You may not use the image for commercial use (intentionally or unintentionally) without written permission from PastelKoala.

• Clients have the right to deny access to reprint and sale of artwork created (that you’ve commissioned) on commercial merchandise. It is recommended that you mention this before the image is completed, as monetary gain from the sold merchandise will not be refunded or given to the client. Merchandise will immediately cease being sold, and the image(s) will be removed from everything but the artists display galleries/portfolios. PastelKoala is not and will not be held responsible for upset clients who do not speak up about denying access to the artist selling merchandise.

6. Persona & Fursona Use:

• Any art created of PastelKoala's Persona (Aya) or Fursona (Ziera) is strictly for her own use. This includes art created by her or commissioned from other artists for her.

• Personal use of any art of these characters is strictly prohibited.

• These characters are not to be paired with anyone without strict permission being granted. You must discuss this with PastelKoala.

• Art found of these characters outside of the knowledge of PastelKoala will be asked to be removed, if required legal action will be taken.

Physical Goods

Returns / Refunds:

• If item(s) arrived damaged please take photos and contact me via Facebook or Email to discuss either a return (at your cost) or a partial refund (and you keep the item)
• Strictly no refund or return for change of mind

Shipping / Postage:

• Item(s) will be posted once payment is received in full

If you don’t see an answer to your questions or if questions arise please feel free to discuss it with me, I am always wanting to help where I can.
Please note that NSFW is still somewhat new for me, I am happy to discuss any concerns. If it’s a complex character or I think it might be difficult I may do a rough sketch for free prior to invoicing, this is at my discretion.

Prices on my price guide are negotiable in the sense that if the commission is complex there will be an increase in price. The prices are also at my discretion, meaning I can lower or increase where I see necessary.
I do not need to explain the increase of price to you.